Website and Marketing Support Services

DZ MEDIA offers website support plans that can be used to assist marketing teams or to manage daily content if you don’t have a marketing team. Let our expertise help your business achieve its goals.

Keeping up to date with the latest industry marketing trends – and creating compelling content to meet those trends – is a full-time job in itself. But not every business has the budget for an in-house marketing team, or the time or resources to stay on top of marketing demands. Our support plans are designed to meet the needs of any sized business, whether that’s posting a weekly blog or creating customized assets to support your various marketing campaigns. Secure our lowest hourly rates and priority response time with our website support packages and ensure peace of mind on all your marketing needs.

Monthly Support Packages

Our website support plans offer reserved support hours and priority service at preferred package rates. Whether you’re looking for regular content updates or specialized marketing services, our expert teams are here to answer your questions and achieve your goals. Our team also supports 3rd party software platforms such as HubSpot, Salesforce, Shopify, BigCommerce and more. Our monthly website support plans start at ten (10) hours per month and are customizable based on your company’s specific needs.

SMB Support

Designed for businesses without an in-house web team, and/or those with a tighter monthly budget. We’ll support your marketing & website requirements, creating regular content updates, custom landing pages for your digital marketing campaigns, site updates, and more. This package includes 120 hours per year (10 hours per month) of support, which can be used on any of our web and marketing services to meet your company’s goals.

Includes:

10 hours per month
Dedicated Account Manager
Preferred customer wait times

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Enterprise Support

Built for companies with more complex technical needs and marketing strategies. With enterprise support, you receive at least 20 hours a month for any web or marketing tasks. These include ad campaigns, SEO strategy, and custom creative assets from our graphic design, photo, and video teams. Ideal for businesses pursuing aggressive growth, as our experts help ensure the success of your enterprise online marketing goals.

Includes:

20+ hours per month
Dedicated Account Manager
Preferred customer wait times

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*This is a monthly service with a 3-month minimum term. All services are billed on the 1st of each month. A one month notice is required to cancel your monthly billing.

A Full Suite of Tactical Marketing Services

A sample list of the types of services and support that are available for our clients’ tactical digital marketing needs.

Website Technical Support
Content Creation
Blogging
Landing Page Development
Growth Driven Design
Graphic Design

Social Media Management
Email Marketing
Search Engine Optimization
Third Party Vendor Manager
Research
Data Analysis

Marketing Automation
Marketing Systems Training
Marketing Systems Support
Email Setup
Template Creation
Form Creation
And Much More

Frequently Asked Questions

Why should I get a support plan instead of just requesting support hours as needed?David Z2021-04-20T11:22:37+00:00

Why should I get a support plan instead of just requesting support hours as needed?

In short: it saves you time and money.

A la carte web support is handled on a first-come, first-serve basis, and has a higher cost. Depending on the size of the request and current support demand, we may not be able to respond to at-request tasks as promptly. With a support plan, you receive a priority response and lock in lower hourly rates. Plus, web and marketing support always takes more time than you think! Without an in-house web team, a support plan is the best way to ensure quick response and cost-efficient services.

What’s the difference between your web maintenance, web/marketing support, and inbound marketing services?David Z2021-04-20T11:21:52+00:00

What’s the difference between your web maintenance, web/marketing support, and inbound marketing services?

Web maintenance ensures your site continues to function at peak technical performance, protecting against user outages or security vulnerabilities.
With our support plans, you essentially get a developer on retainer to assist with website content, sales support materials, and online marketing services. Web and marketing support hours can be used for any of the listed services at your request; you are buying time to use as needed.
Our Growth Inbound Marketing engagements partner with your in-house marketing team to take over the day-to-day marketing tasks so you can focus on larger projects. Services include digital marketing strategy development, campaign setup, ongoing data review and performance analysis, social media management, and strategic consultation, and more.

Can I switch between support plans once I’ve signed on?David Z2021-04-20T11:20:37+00:00

Can I switch between support plans once I’ve signed on?

Yes – we understand that your business needs may change, and we’re happy to offer flexible plans. Any changes will be prorated from the date of the switch and billed accordingly at the next monthly cycle.

What are your support response and resolution times?David Z2021-04-20T11:19:35+00:00

What are your support response and resolution times?

Our goal is to confirm and begin work on all requests within the same business day during normal operating hours. Completion of requests depends on their size and complexity. Our general timing goals are:

Small requests (ex. edits to a single page): within 24 hours
Medium requests (ex. edits to multiple pages): within 72 hours
Large requests (ex. multiple new pages): project dependent. Average minimum turnaround time is 5 days or more.

Once we receive a request, you will be notified by email with an estimated time of completion.

Website & Marketing Support

Whatever your company needs, DZ MEDIA is your partner in delivering a top-quality experience for your customers.